Returns | Pumps
Returns Policy for pumps & electrical items
Inspection of pumps & electrical items
Repair of pumps & electrical items
General Returns Policy
Please refer to our terms & conditions to view the general returns policy applicable to all items
supplied by GEMGATE Limited.
Recycling – free of charge
According to our EPA approved Waste Management Plan all electrical items supplied by GEMGATE
Limited are WEEE-registered.
These items can be returned to us at the end of their operational lifespan for recycling, irrespective of
age.
When purchasing a new item, we also accept the return of the existing (defect) item which was initially
not supplied by us (1 to 1 replacement).
This recycling service is included in the price of every new electrical item and is provided without any
additional charge.
Pre-Assessment
Regarding the inspection of defect pumps returned for warranty assessment or possible repair, we
submit each item received to a pre-assessment procedure in order to identify those items deemed
outside of warranty or beyond feasible repair.
The pre-assessment service for defect units is free of charge and items which do not qualify for an
assessment by the manufacturer are recycled under our EPA approved Waste Management Plan – no
additional charge.
Should the returned item however be operational and not show any defect or if it be requested that the
defect item be returned to the customer after pre-assessment, then a transport & pre-assessment
charge of € 79.00 + VAT applies.
This is communicated by a service-report forwarded by email.
Manufacturer Assessment
Manufacturer assessment is subject to a charge of € 115.00 + VAT. This cost is for the transport of the item to the manufacturer (continental Europe) as well as the manufacturer inspection service provided. The manufacturer assessment charge does not apply to the following:
- Warranty case confirmed after inspection by the manufacturer; automatic replacement
- Repair feasibly possible and repair charge accepted
- Purchase of a new item to replace the defect unit
This is communicated by a service-report forwarded by email.
Condition of returned item
Assessment/inspection and repairs are only possible if the returned item is in an acceptable, pre-cleaned & fully-emptied state. Items deemed in an unsuitable or potentially hazardous state are excluded from the assessment procedure. Items which are in an unclean or hazardous state may also render the possibility of recycling void. In order to avoid additional cost and a return of the defect unit, we recommend all items are pre-cleaned and rinsed in advance. Items containing bio-hazardous, radioactive and/or poisonous residue/materials as well as all materials posing a risk to health and/or the environment are not accepted.
Note:
- A returned item will be recycled without further notice if:
- no reply to service-report is received within 14 days
- applicable pre-payment for returns/repairs is not received within 14 days from the service-report
-
Items returned to the manufacturer are consolidated in reoccurring transports (road freight) from our
Cork depot to the European continent. Therefore, a prolonged lead-time may apply before a
service-report containing the manufacturer’s finding is issued.
-
Repaired items at the manufacturer are consolidated in reoccurring transports (road freight) from
the European continent to our Cork depot. Therefore, a prolonged delivery lead-time may apply
before the repaired item is returned.
- In urgent cases, a more expedient process via parcel service to & from the continent is available (transport charges apply). It should however be considered that lead-times at the manufacturer may also take 2-4 weeks during peak-times & holiday periods.