Defective Product

For private & business customers!

You will receive an answer from us after completing & forwarding the below form. 
Please provide the error description in detail!

A collection of the defect product and subsequent assessment will be evaluated on receipt of the information provided below.

Defective Product
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Functional

Functional cookies are required to operate the online shop. These cookies assign a distinct but randomly selected ID to your browser in order to to provide you with a pleasant and operational purchasing experience over multiple pages on our website.

Session:
The Session-Cookie saves data on your purchases over multiple pages on our website and is therefore required to give you an unrestricted, pleasing and personal shopping experience.
Wish List:
This cookie enables your Wish List to be available during your visit whilst browsing & when returning to our website over numerous browser sessions.
Device Detection:
Detecting the type of device you are using enables our website to select the appropriate display size to allow the best possible presentation during your visit!
CSRF-Token:
The CSRF-Token is for your digital security during your visit. It supports security when filling out online-forms against unwanted external intervention.
Login-Token:
The Login-token is to identify users over multiple browser sessions. Although the cookie does not contain any personal data, it nevertheless enables a paersonalised experience over multiple visits to our website.
Cache Exception:
The cache exception cookie enables users to access individual information on our website irrespective of the cache memory status.
Cookies Active Check:
This cookie is used on our website to identify if cookies are accepted by the browser settings of the visiting user.
Cookie Settings:
This cookie is used to save the cookie settings of the user over multiple browser sessions.
Origin Information:
This cookie saves your original page as well as the page first visited by the user.
Activated Cookies:
Saves which cookies have previously been accepted by the user.
PayPal Payments:
We offer PayPal as one method of payment. For more information go to: https://www.paypal.com/uk/webapps/mpp/ua/cookie-full
Marketing

Marketing cookies allow product placements on our website in relation to your interests over multiple pages during your visit.

Facebook Pixel:
This cookie is used by Facebook to show users of websites connected to Facebook personalised advertisements based on user behaviour.
Tracking

Tracking Cookies enable the website to collect and analyse information on user behaviour during your visit on our website.

Google Analytics:
Google Analytics is used for data analysis on our website. This enables gathering of information and statistics on user behaviour during the visit to our website.
Conversion and usertracking via Google Tag Manager
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